/* Support workspace. Colours come from theme.css tokens; internal notes use a fixed amber so they never look like replies. */
:root{--note-bg:#fff6dc;--note-border:#d79a12;--note-text:#5b3d00}
html[data-theme=dark]{--note-bg:#33280f;--note-border:#c58a14;--note-text:#f3d9a4}
#workspace-navigation .nav-badge{display:inline-block;min-width:20px;margin-left:8px;padding:1px 7px;border-radius:999px;background:#d1453b;color:#fff;font-size:12px;line-height:18px;text-align:center}
.support-panel{padding:22px 30px 40px;max-width:1500px;margin:0 auto}
.support-heading{display:flex;justify-content:space-between;gap:16px;align-items:flex-start}
.support-heading p{margin:0;color:var(--muted)}
.support-queues{display:flex;gap:6px;flex-wrap:wrap;margin:18px 0}
.support-queue{display:inline-flex;align-items:center;gap:8px;background:var(--surface);color:var(--text-2);border-color:var(--border);font-weight:600}
.support-queue[aria-selected=true]{background:var(--accent-pale);color:var(--accent-strong);border-color:var(--accent-pale-2)}
.support-count{display:inline-block;min-width:22px;padding:0 6px;border-radius:999px;background:var(--surface-3);font-size:12px;line-height:20px;text-align:center}
.support-layout{display:grid;grid-template-columns:minmax(280px,380px) 1fr;gap:18px;align-items:start}
.support-list,.support-reader{background:var(--surface);border:1px solid var(--border);border-radius:12px;min-width:0}
.support-list{overflow:auto}
.support-list .record-search{display:flex;gap:8px;padding:12px;border-bottom:1px solid var(--border)}
.support-row{width:100%;display:block;text-align:left;background:var(--surface);color:inherit;border:0;border-bottom:1px solid var(--border);border-radius:0;padding:14px 14px;overflow-wrap:anywhere}
.support-row[aria-current]{background:var(--accent-pale);box-shadow:inset 3px 0 0 var(--accent)}
.support-row strong{display:block;margin:4px 0}
.support-row-top{display:flex;justify-content:space-between;gap:8px;font-size:12px;color:var(--muted)}
.support-row-meta{display:block;font-size:13px;color:var(--muted);line-height:1.5}
.support-row-tags{display:flex;flex-wrap:wrap;gap:6px;align-items:center;margin-top:6px}
.support-pill{display:inline-block;padding:2px 9px;border-radius:999px;font-size:12px;font-weight:600;background:var(--surface-3);color:var(--text-2)}
.support-pill.waiting_support{background:#fde8e6;color:#9b2c22}
.support-pill.waiting_customer{background:var(--accent-pale);color:var(--accent-strong)}
.support-pill.resolved{background:#e3f4e8;color:#1d6b3a}
.support-pill.unread{background:#d1453b;color:#fff}
html[data-theme=dark] .support-pill.waiting_support{background:#4a1f1b;color:#f5b5ae}
html[data-theme=dark] .support-pill.resolved{background:#163824;color:#9fe0b5}
.support-reader{padding:20px 24px 24px}
.support-back{display:none;margin-bottom:12px}
.support-ticket-head small{color:var(--muted);font-weight:600}
.support-ticket-head h2{margin:6px 0 8px}
.support-meta{display:flex;flex-wrap:wrap;gap:10px;align-items:center;font-size:13px;color:var(--muted)}
.support-controls{display:flex;flex-wrap:wrap;gap:10px;align-items:flex-end;margin:14px 0 4px}
.support-controls label{margin:0;font-size:13px}
.support-controls select{width:auto;min-width:180px}
.support-linked{margin:18px 0;padding:14px 16px;border:1px solid var(--border);border-radius:10px;background:var(--surface-2)}
.support-linked h3{margin:0 0 8px;font-size:15px}
.support-link{padding:10px 0;border-top:1px solid var(--border)}
.support-link:first-of-type{border-top:0}
.support-link strong{display:block}
.support-link button{margin-top:8px}
.support-diag{display:grid;grid-template-columns:max-content 1fr;gap:4px 14px;margin:10px 0 0;font-size:13px}
.support-diag dt{color:var(--muted)}
.support-diag dd{margin:0;overflow-wrap:anywhere}
.support-thread{list-style:none;margin:18px 0;padding:0;display:grid;gap:12px}
.support-item{border-radius:10px;padding:12px 14px;border:1px solid var(--border);background:var(--surface)}
.support-agent{background:var(--accent-pale);border-color:var(--accent-pale-2)}
.support-note{background:var(--note-bg);border:2px dashed var(--note-border);color:var(--note-text)}
.support-event{border:0;background:transparent;padding:2px 4px;font-size:12px;color:var(--muted)}
.support-byline{display:flex;flex-wrap:wrap;gap:4px 10px;align-items:baseline;font-size:13px}
.support-byline span{color:var(--muted)}
.support-note .support-byline span{color:inherit}
.support-private{font-weight:700;text-transform:uppercase;letter-spacing:.04em;font-size:11px}
.support-body{white-space:pre-wrap;overflow-wrap:anywhere;margin:6px 0 0}
.support-attachment{display:inline-block;margin-top:8px;font-size:13px}
.support-attachment[aria-disabled]{color:var(--muted)}
.support-composer{border-top:1px solid var(--border);padding-top:16px}
.support-mode{display:inline-flex;border:1px solid var(--border-strong);border-radius:10px;overflow:hidden}
.support-mode button{border:0;border-radius:0;background:var(--surface);color:var(--text-2);font-weight:600}
.support-mode .support-mode-reply[aria-checked=true]{background:var(--accent);color:var(--on-accent)}
.support-mode .support-mode-note[aria-checked=true]{background:var(--note-border);color:#fff}
.support-banner{margin:10px 0;padding:8px 12px;border-radius:8px;font-size:13px}
.support-banner-reply{background:var(--accent-pale);color:var(--accent-strong)}
.support-banner-note{background:var(--note-bg);color:var(--note-text);border:1px dashed var(--note-border)}
.support-composer-note textarea{background:var(--note-bg);border:2px dashed var(--note-border);color:var(--note-text)}
.support-composer-note .actions>button{background:var(--note-border)}
.support-composer .actions{align-items:center;margin-top:12px}
.support-composer .check{margin:0}
@media(max-width:900px){
 .support-panel{padding:16px 16px 32px}
 .support-layout{grid-template-columns:1fr}
 .support-list{max-height:none}
 .support-layout.showing-ticket .support-list{display:none}
 .support-layout:not(.showing-ticket) .support-reader{display:none}
 .support-back{display:inline-block}
 .support-reader{padding:16px}
 .support-queues{flex-wrap:nowrap;overflow-x:auto;padding-bottom:4px;margin:12px 0}
 .support-queue{flex:0 0 auto;padding:8px 12px}
 .support-controls select{min-width:0;width:100%}
 .support-controls label{flex:1 1 100%}
}

/* Mail fixes the page to the window above 600px (body overflow hidden), so Support supplies its own scroll areas:
   the ticket list and the ticket each scroll inside the space below the menu bar. On tall screens the reply box stays
   in view under the conversation (1000px and taller; the staging banner and brand filter need the room); on shorter screens the whole ticket scrolls as one, so the
   conversation is not squeezed. */
@media(min-width:601px){
 .support-panel:not([hidden]){flex:1;min-height:0;width:100%;display:flex;flex-direction:column;overflow:hidden;padding-bottom:18px}
 .support-heading,.support-queues{flex-shrink:0}
 .support-layout{flex:1;min-height:0;align-items:stretch}
 .support-list,.support-reader{min-height:0}
 .support-reader{display:flex;flex-direction:column;overflow:hidden;padding:0}
 .support-scroll{flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain;padding:20px 24px 8px}
 .support-composer{flex-shrink:0;padding:12px 24px 16px;border-top:1px solid var(--border);background:var(--surface);border-radius:0 0 12px 12px}
 .support-reader>.empty-state{padding:20px 24px}
}
@media(min-width:601px) and (max-height:999px){
 .support-heading p{display:none}
 .support-heading h1{margin-bottom:0;font-size:26px}
 .support-queues{margin:10px 0}
 .support-reader{display:block;overflow-y:auto;overscroll-behavior:contain}
 .support-scroll{overflow:visible}
}
@media(min-width:601px) and (max-width:900px){
 .support-layout:not(.showing-ticket) .support-reader{display:none}
 .support-scroll{padding:16px}
 .support-composer{padding:12px 16px 16px}
}
.support-banner{margin:8px 0}
.support-composer .actions{margin-top:8px}
.support-telegram{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.support-guide{width:min(1100px,96vw);max-height:90vh;display:flex;flex-direction:column}
.support-guide[open]{display:flex}
.support-guide input[type=search]{margin:8px 0 12px}
.support-guide-layout{display:grid;grid-template-columns:minmax(220px,320px) 1fr;gap:16px;min-height:0;flex:1}
.support-guide-list{overflow:auto;max-height:65vh;border:1px solid var(--border);border-radius:10px}
.support-guide-list .record-row[aria-current]{background:var(--accent-pale)}
.support-guide-article{overflow:auto;max-height:65vh;padding:0 6px}
.support-guide-article small{color:var(--muted);font-weight:600}
.support-guide-article h3{margin:4px 0 10px}
.support-guide-body p{white-space:pre-wrap;overflow-wrap:anywhere}
@media(max-width:700px){.support-guide-layout{grid-template-columns:1fr}.support-guide-list{max-height:30vh}}